FAQs

See below a list of our most frequently asked questions. Here, you can see further information about Britannia Capital Markets, the trading platform, opening an account or payment queries and more. If you still don't find the answer you are looking for, a member of our team will be more than happy to help.

The company

Britannia Capital Markets is a fully licensed forex and CFD broker, authorised and regulated by the Financial Conduct Authority (FCA). Britannia Capital Markets is in complete compliance with the European Markets in Financial Instruments Directive (MiFID).

The FCA is one of the oldest and most respected regulators around the globe. As a fully licensed and FCA regulated broker rigorous regulatory requirements are met in terms of client money protection and treating customers fairly. Our license ensures that we deal in principal only to fulfill customer orders. We will never take the opposite side of a client's trade, but hedge every order immediately with another party. On top of that, we also ensure sophisticated technological safeguards are in place to ensure the privacy and security of our clients’ personal data. Robust firewalls are in place and sophisticated encryption protocols are employed at every stage of data entry, to ensure we are always offering an extremely secure online trading environment.

Britannia Capital Markets’ client money controls and regulatory processes are audited by our statutory auditors and regular results are reported to the FCA. The FCA imposes a minimum level of regulatory capital adequacy, and at Britannia Capital Markets, our capital ratio is higher than minimum capital requirement.

Whether you are a novice or an experienced forex trader, Britannia Capital Markets offers an online trading experience suited to your needs. Our team offers 24 hours a day and 5 days a week expert multilingual support to help new traders every step of the way. Our robust platform is packed with the sophisticated charts and tools to meet the requirements of professional traders.

Britannia Capital Markets offers a wide range of educational and research tools to help you with your trading. In addition to that we are always here to speak to you and answer any questions you might have via telephone, email, live chat or face-to-face in our offices.

As a forex and CFD broker authorised and regulated by the Financial Conduct Authority (FCA), Britannia Capital Markets adheres to strict rules and obligations to offer retail clients the best security. All retail client funds deposited with Britannia Capital Markets are held in segregated client bank accounts as required by the Financial Conduct Authority’s client asset regulation, known as CASS.

Under FCA rules, we will classify you as a retail customer unless certain circumstances require us to classify you otherwise. Retail classification affords our clients the maximum level of regulatory protection. Retail client money is segregated and held with Tier 1 bank Barclays Bank plc in the United Kingdom, separate from Destek’s own funds. The segregation of funds ensures our clients’ money cannot be used by us for operational purposes.  All accounts are monitored and reconciled on a daily basis to further protect the integrity of client funds.

Our clients trade with the peace of mind of knowing not only that their funds are segregated under the FCA’s money rules, but also in the extremely unlikely event of Britannia Capital Markets suffering financial misfortune, their funds are secured under the Financial Services Compensation Scheme (FSCS).You can find out more about safety of funds under Client Money Protection.

Trading and platform

At Britannia Capital Markets, you can trade the global forex market 24 hours a day, 5 days a week. Take advantage of market activity from when the Asian markets open on Sundays at 22:00 UK time to the close of the US market on Fridays at 22:00 UK itme.

On the Britannia Capital Markets platform you can trade a vast array of instruments, including currency pairs, precious metals, index, energy and commodity CFDs. For a full overview please visit our Product Specification page.

At the end of each trading day all open positions are rolled over to the next business day. A debit or credit is then applied to your account based on the difference in interest rate between the two currencies, dividends for indices, or the drift for commodities involved in the trade. For a detailed overview of the rollover charges per instrument please visit our Rollover Rates.

The spread is the difference between the BID and the ASK price. The BID price is the rate at which you can sell the base currency, and the ASK price the rate at which you can buy the base currency. The base currency is the first currency quoted in a currency pair (e.g. GBP in GBPUSD).

A demo account is intended to test trading strategies in a simulated, risk-free environment. Results achieved on a demo account are hypothetical and trading conditions cannot always reasonably reflect the market conditions that may affect pricing and execution in a live trading environment, including but not limited to lack of liquidity, slippage and/or lack of rejected orders. There may also be instances where the margin requirements and leverage settings might differ between demo and live accounts.

If you're unsure of how to install MetaTrader 4 onto your Mac computer, please read our step-by-step installation guide.


In 2014, a regulation called theor equal to 50% of your margin requirements, Britannia Capital Markets will automatically start to close your open trades, beginning with the largest negative position. This process will continue until your balance has reached at least 50% of the required margin again.

The stop out level serves to reduce the risk of your account incurring losses that result in a negative balance due to adverse market movements.

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