Financial Conduct Authority (FCA)
Destek Markets is authorised and regulated by the Financial Conduct Authority (FCA) as matched principal broker and is authorised to hold Client Money under the FCA CASS rules. Our license ensures that we deal as principle only to fullfill customer orders and we will never take the opposite side of a client's trade but hedge every order immediately with another party. We adhere to strict and rigorous regulatory requirements, including client money protection and treating customers fairly. For more information about our regulation please visit the Financial Services Register.
All client funds deposited with Destek Markets are fully segregated from the company's own capital and deposited into separate bank accounts with Tier 1 credit institutions in the United Kingdom. This segregation of funds ensures clients' deposits cannot be used by us for operational purposes.
Furthermore, as an FCA regulated firm, in the unlikely event of Destek being unable to meet its financial obligations, retail clients are afforded the protection of the Financial Services Compensation Scheme (FSCS). The scheme protects client funds up to £50,000 per person per firm.
For further information about the Financial Services Compensation Scheme (FSCS) please visit www.fscs.org.uk
The Directive on Markets in Financial Instruments (MiFID) was adopted by the European Parliament and Council and came into effect on November 1, 2007. It regulates the markets of financial instruments for provision of investment services and activities within the European Economic Area (EEA). The EEA includes the 28 EU member states as well as Iceland, Liechtenstein and Norway.
The main objective of the MiFID is to harmonise the governing of financial markets within the EEA, and therefore to increase efficiency, enhance financial transparency, increase competition, and offer greater consumer protection in investment services. Under MiFID, an investment firm may freely provide its services within the territory of another member state or a third country, provided that such services are covered by the investment firm’s authorisation.
Complaints and the Financial Ombudsman Scheme (FOS)
As a regulated firm we are required to have a complaints handling procedure in the event that clients wish to express their dissatisfaction. We will investigate any complaint thoroughly in accordance with our complaint handing procedures and will provide a full response and explanation to any complaint we receive. All our staff receive training on how to handle complaints and you can be sure any problem you raise will be taken seriously.
Most complaints are resolved at an early stage, but if we are unable to satisfy your concerns you may be able to refer your case to the FOS, which is an independent body set up to investigate complaints against regulated firms. They will look into your complaint and provide you with a response. You should only approach the FOS if we have already provided you with a Final Response. For more information about out complaints policy please read our Terms and Agreements.
Sophisticated Technological Safeguards
Committed to ensuring the privacy and security of your personal data, Destek Markets shields your account by offering an extremely secure online trading environment. Our stable and reliable platform is protected by advanced technological safeguards. Robust firewalls are in place and sophisticated encryption protocols are employed at every stage of data entry. All financial and personal information is transmitted between servers using SSL encryption, and all our servers are located in SAS 70 certified data centres.